These Terms of Sale and Service Booking (hereinafter "Terms") govern the mutual rights, duties, and obligations between customers (hereinafter "Buyer" or "Customer") and Bjuti Kaubandus OÜ (hereinafter "Bjuti" or "Seller") when purchasing products or booking salon services via the bjuti.ee platform.
By placing an order or confirming an appointment, the Customer confirms that they have read, understood, and agreed to these Terms.
Bjuti Kaubandus OÜ
Registry code: 14690362
VAT number: EE102147285
Address: Vabaõhukooli tee 4, Tallinn, 12013, Harjumaa, Estonia
Email: info@bjuti.ee
Phone: +372 514 3691
Website: bjuti.ee
All prices displayed on bjuti.ee are in Euros (€) and include statutory Value Added Tax (VAT).
Product prices and real-time inventory are subject to change without prior notice. When discount promotions are active, both the reduced price and the regular price are clearly shown. Product photographs and illustrations are for informational and visual purposes.
To purchase items, add chosen products to the shopping basket by clicking "Add to cart". You can review, adjust quantities, or remove items at any time by clicking the shopping basket icon in the header.
To finalize your order, proceed to checkout by clicking "Proceed to checkout". Provide accurate delivery and contact information and select your preferred delivery carrier.
Bjuti provides secure, instantaneous real-time checkout powered by:
The sales contract enters into force upon receipt of payment confirmation or funds receipt. An order confirmation along with the purchase invoice is dispatched immediately to the Customer's email address.
The Bjuti platform enables Customers to browse partner salons and beauty specialists and schedule service appointments in real time:
Orders are assembled and dispatched on business days. For products in stock, typical delivery time is 1–3 business days. If an item requires extended fulfillment, the specific lead time is displayed directly on the product's detail page.
Carriers and shipping channels include Smartpost parcel lockers, DPD parcel lockers and couriers, and Venipak parcel lockers and couriers. Detailed country-specific shipping rates are available on our Shipping Information page.
If shipping is delayed due to unexpected logistics obstacles, Bjuti will notify the Customer promptly via email or phone.
Consumer Customers have the legal right to withdraw from an online purchase within 14 calendar days from the day the goods were received, without specifying a reason (pursuant to § 56 of the Estonian Law of Obligations Act).
To exercise your right of withdrawal:
Health & Hygiene Exception (§ 53 (4) 4) of Law of Obligations Act): The right of withdrawal does not apply to cosmetics, hair care, skincare, and perfumes that were delivered in sealed packaging and have been opened or unsealed after delivery, due to health protection and hygienic restrictions.
Direct costs of returning goods are borne by the Customer. In the event of a full order return, Bjuti refunds the purchase price including standard initial delivery charges. Refunds are credited to the Customer's bank account within 1–2 business days following receipt and quality inspection of the returned items, and no later than 14 days from receipt of the withdrawal notice.
Bjuti is liable for any lack of conformity and product defects that manifest within two (2) years of delivery of goods to the Customer (§ 218 (2) of the Law of Obligations Act).
In consumer sales, any defect appearing within one (1) year of delivery is presumed to have existed at the time of delivery, unless such presumption is incompatible with the nature of the product or defect.
In the event of a defective product, the Customer has the right to demand repair or replacement with a conforming product. If repair or replacement is impossible or unreasonable, the Customer is entitled to cancel the contract and request a full refund.
To lodge a defect claim, please send a description of the defect, the order number, and accompanying photographs to info@bjuti.ee. Bjuti responds in writing within 15 days.
Neither party shall be held liable for failure or delay in fulfilling obligations if caused by circumstances beyond reasonable control, including natural disasters, warfare, civil state of emergency, national transportation blockades, or widespread communications outages.
Any disputes between the Buyer and Bjuti shall primarily be settled through good-faith negotiations by emailing info@bjuti.ee.
If an amicable agreement cannot be reached, the consumer has the statutory right to turn to the Consumer Disputes Committee operating under the Estonian Consumer Protection and Technical Regulatory Authority (TTJA):
Consumer Protection and Technical Regulatory Authority / Consumer Disputes Committee
Address: Endla 10a, 10122 Tallinn / Pronksi 12, 10117 Tallinn, Estonia
Phone: +372 620 1707
Email: avaldus@komisjon.ee
Website: komisjon.ee
Consumers residing in the European Union may also utilize the European Commission's Online Dispute Resolution (ODR) portal: ec.europa.eu/consumers/odr.